Where can I find help to get started or if I have a question?

ChurchTrac is easy to use, but you might need a little help getting started or along the way.

First, you can learn the basics of using ChurchTrac here. This is a link to another knowledgebase article designed to give new users an overview of how the program works. This covers how to navigate the program, set up your database, customize and select entries, back up your data and more.

Secondly, there are also help icons on virtually every screen in ChurchTrac. These help icons are located next to fields, tabs or other items that you might need assistance with. Just click on one of the help icons to open the help window with more information on that item.

Thirdly, there's the online knowledgebase with frequently asked questions, setup instructions, and troubleshooting assistance to point you in the right direction. The knowledgebase also includes an online user guide.

The above resources can quickly answer your question about 95% of the time. But if you're still unable to find the answer you're looking for, or if you've encountered a problem that a program update will not fix, visit the support page to send a message or question to technical support. Phone based support is also available for a small fee.