ChurchTrac Uninstall and Reinstall Instructions (2008 version only)

Most users will never need to reinstall ChurchTrac, but sometimes it is necessary. For example, if you upgrade your computer from Windows XP to Windows Vista, it is recommended that you uninstall and reinstall using the latest Vista-compatible installation files. You may also need to reinstall ChurchTrac if you've encountered a problem or want to start from scratch, or if you're having compatibility issues with Microsoft Office. The following instructions will guide you through the uninstall and reinstall process.

If you need to update your ChurchTrac files with the most recent program updates, skip these uninstall and reinstall instructions and use the program update download links here.

STEP A: Perform a Clean Uninstall

1. Open ChurchTrac and/or WorshipTrac and make sure that your data is displayed on the various screens within the program. If so, use the utilities menu on the main toolbar in ChurchTrac and WorshipTrac to backup your data files. Save the backup .zip file to your desktop AND to an external device, such as a CD, floppy, or flash drive.

2. Open the Windows Control Panel and choose "Add/Remove Programs". Uninstall ChurchTrac first, and when that uninstall is complete, uninstall Microsoft Access 2002 Runtime if it is listed.

3. Open "My Computer" and browse to the C:\ChurchTrac\ folder, and delete ALL the files inside this folder.

4. Using "My Computer", browse to the C:\Program Files\ChurchTrac\ folder, and delete ALL the files that appear inside this folder.

5. Delete any ChurchTrac/WorshipTrac shortcuts on your desktop and inside your Windows start menu.

STEP B: Reinstall ChurchTrac

1. Download and install the full ChurchTrac program from the download page (the full version is more than 60 MB). NOTE: Even if you have an old CD or download of ChurchTrac, you should always download a new copy of the installer, since earlier downloads and CDs may have issues with Windows Vista, Microsoft Office, or other programs. Save the new installation file to your computer's desktop or another location that is easy to find. When the download completes, double-click the downloaded file to launch the ChurchTrac installation program.

2. Open the people screen in ChurchTrac and verify that the names from your church are there, including any recent modifications that you made. If not, you'll need to restore the data file(s) that you created in step A1 above. To do this, open ChurchTrac (or WorshipTrac) and choose the Backup/Restore option from the utilities menu, then click on the Restore tab. Use the browse button to locate the data file backup you created above (the backup files are saved in .zip format). Follow the prompts to replace the existing data with the data that you backed up earlier, then restart ChurchTrac.

If you have any questions on upgrading or reinstalling, or if you run into any problems, please contact technical support.