There are transactions missing from my accounting reports

The latest version of ChurchTrac 2008 is designed to prevent and correct this error. First, download and install the latest program update and see if that automatically corrects the problem.

This problem is caused when the amounts assigned to categories and subcategories are not entered or saved correctly. On the accounting register in ChurchTrac you'll find that each transaction is assigned to a category (the category field is directly under the payee field on the register, as illustrated below).

When you double-click on the category textbox in the register, it opens the "Multiple Category Transaction List" (shown below). This window allows you to assign multiple categories to a single transaction on the register. Whenever a transaction is assigned to a single category (like "Telephone and Internet" for 43.00 in the example above), a matching entry is also created in the Multiple Category Transaction List window.

Occasionally, the amount is not assigned correctly in the Multiple Category Transaction List window (the example below shows what an incorrectly assigned value looks like). The category amount "Telephone and Internet" should be 43.00, but it was left unassigned with an amount of 0.00. The 43.00 does appear, but it appears on the second line as an uncategorized amount for this transaction.

For every transaction, the Categorized Amount in the bottom right corner of the windows must match the Transaction Total. When it does not, some of transactions may not appear on reports.

To correct this problem manually in the example above, you'll need to type 43.00 in the amount field on the same line as "Telephone and Internet", then press enter. The Categorized amount at the bottom of the window should change to 43.00, and the Uncategorized amount should change to 0.00. Click OK, and this transaction will appear on reports. You'll have to repeat this process for each transaction that is not showing up on reports.

It is not fully understood why this problem occurs occasionally. To prevent this problem, make sure you use the Enter key to move between the fields on the accounting register, and that you enter an amount and category for each transaction. Also, use the "previous screen" button on the toolbar to exit the accounting screen instead of closing the program while editing a transaction.