Error 2213: There was a problem retrieving printer information for this object. The object may have been sent to a printer that is unavailable.

First, double-check to make sure the printer is online and that you are able to send other documents from your computer to the printer. If other documents will print, but you are unable to preview or print one or more ChurchTrac reports, the following information may help you to resolve the problem.

Downloading and installing the most recent program update may correct this problem. If not, continue the troubleshooting steps below. If you find one of the steps below has solved your problem, please let us know.

Basically, when you encounter this error, some reports will not open or print. This does not affect all reports in ChurchTrac, and the reports that are impacted seem to vary from person to person. However, if you switch to a new default printer, the reports will usually preview and print without issue. If you have more than one printer attached to your computer, see if changing default printers (from the Windows Control Panel) will solve the problem.

Make sure you have downloaded and installed the latest printer drivers from your printer manufacturer's website, then restart your computer. If that does not correct the problem, proceed with the troubleshooting steps below.

Some users who have encountered this problem were able to successfully view and print ChurchTrac reports after installing doPDF or PDFCreator as their default printer. Either of these two programs will create a virtual printer on your computer. When you click print in any application and send the print job to one of these virtual printers, it will create a Adobe Reader/PDF file instead of physically printing a document on paper. You can then send the PDF file to your physical printer. While this is an effective way around the problem, it does add an additional step.

The exact cause of this problem is unclear. It may be related to a corrupt printer driver, a network problem, or a printer or driver that is not fully supported. However, Microsoft has provided a knowledgebase article on their site that specifically addresses this issue. In essence, Microsoft provides several possible solutions. Here is a summary:

The printer driver may be corrupted

  1. Click Start, point to Settings, and then click Printers.
  2. Right-click your default printer, and then click Delete. If you are prompted to remove extra files left on the system, click Yes.
  3. Double-click Add Printer, and then follow the instructions to reinstall your printer driver. When you reinstall your printer driver, Microsoft Windows corrects many system files and registry keys.

The regional settings for your computer may be corrupted

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Regional Settings.
  3. On the Regional Settings tab, select a different setting from the list, and then click OK. There are several country settings that use English.
  4. Restart your computer.
  5. On the Regional Settings tab in Control Panel, click to select your original regional setting again.
  6. Click OK, and then restart your computer.

Refresh the printer settings for the reports

  1. Exit ChurchTrac.
  2. Click Start, point to Settings, and then click Printers and Faxes.
  3. Right-click the problem printer, and then click Properties.
  4. In the Properties dialog box, click Printing Preferences.
  5. Click each tab in the Printing Preferences dialog box without making any changes.
  6. Click OK to close the Printing Preferences dialog box.
  7. Click OK to close the Properties dialog box.
  8. Restart ChurchTrac, and then try to preview the report again.

The following two possible solutions relate only to network printers.

If you are using a network printer, the printer driver may require that the printer port is captured
Before you start this procedure, contact your network administrator to make sure that you have the correct path for the network printer.

For computers that run Microsoft Windows 95, Microsoft Windows 98, or Microsoft Windows Millennium Edition (Me):

  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the icon for your printer, and then click Properties.
  3. On the Details tab, click Capture Printer Port.
  4. In the Device box, click a port that is not used by another printer.
  5. In the Path box, type the network path to the printer, and then click OK to close the Capture Printer Port dialog box.
  6. In the Print to the following port box, click the port that you selected in step 4, and then click OK.

For computers that run Microsoft Windows NT, Microsoft Windows 2000, or Microsoft Windows XP:

Use the Net.exe command to establish a persistent connection. To do this, use the following syntax at a command prompt:
net use lpt<x> \\<print server>\<share name>/persistent:yes
where <x> is the number of the printer port that you want to map, where <print server> is the print server that shares the printer, and where <share name> is the name of the printer share. For example, to map LPT2 to a printer shared as Laser1 on a print server that is named Pserver, follow these steps:

  1. Click Start, and then click Run.

  2. In the Open box, type cmd, and then click OK.

  3. Type net use lpt2 \\pserver\laser1 /persistent:yes, and then press ENTER.

  4. To quit the command prompt, type exit, and then press ENTER.

Note that in Microsoft Windows XP, non-administrative users cannot map an LPT port to a network printer path when the LPT port exists on the computer as a physical parallel port.

The printer may not have a valid network name
Before you start this procedure, contact your network administrator to make sure that you have the correct name and the correct path for the network printer.

  1. Click Start, point to Settings, and then click Printers.
  2. Right-click the icon for your printer, and then click Properties.
  3. On the Details tab, click Delete Port.
  4. In the Delete Port dialog box, click to select the printer that you want to remove, and then click OK.
  5. On the Details tab, click Add Port.
  6. In the Add Port dialog box, click Network, type the network path to the printer, and then click OK.
  7. In the Print to the following port box, click to select the port that you entered in step 6, and then click OK.

If you are still having a problem, please contact ChurchTrac support. Be sure to include your printer model, what report(s) you cannot print, and the steps you have taken to rectify the problem.