Error 2213: There was a problem retrieving printer information for this object.
The object may have been sent to a printer that is unavailable.

UPDATE: The latest ChurchTrac 2010 program update should resolve this error. If you're still getting this error message after installing the latest update, please let us know.

When you encounter this error, some reports will not open or print. This may not affect all reports in ChurchTrac, and the reports that are impacted seem to vary from person to person. There are several possible causes for this error, therefore a one-size-fits-all solution is not available. Here is a summary of the steps you should take to troubleshoot and correct this error:

1. First, double-check to make sure your printer is powered on and that you are able to print other documents using this printer. If other documents from other programs will print, but you are unable to preview or print one or more ChurchTrac reports, then continue with these troubleshooting steps.
2. Try switching to a different default printer. If you have more than one printer attached to your computer, see if changing default printers (from the Windows Control Panel) will solve the problem. We've noticed that this error seems to occur most often on Lexmark printers and Dell AIO printers, and it may be related to a bug in the Lexmark/Dell printer driver software.
3. Download and install the most recent program update and see if that corrects the problem.
4. Repair Microsoft Access 2002 Runtime. To do this, first close all open programs and go to your Windows Control Panel and choose Add/Remove Programs (Vista users can access this by clicking Start, Computer, then "Uninstall or change a program" on the toolbar). Find Microsoft Access 2002 Runtime in the list and click on it. An option to 'Repair' should appear. Click on Repair. When the repair operation is complete, re-open ChurchTrac and see if you can duplicate the error. If so, then continue with these troubleshooting steps.
5. Make sure you have downloaded and installed the latest printer drivers from your printer manufacturer's website, then restart your computer.
• Click Start, point to Settings, and then click Printers.
• Right-click your default printer, and then click Delete. If you are prompted to remove extra files left on the system, click Yes.
• Double-click Add Printer, and then follow the instructions to reinstall your printer driver. When you reinstall your printer driver, Microsoft Windows corrects many system files and registry keys.
• If that does not correct the problem, proceed with the troubleshooting steps below.
6. Most users who have encountered this problem were able to successfully view and print ChurchTrac reports after installing doPDF, PDFCreator, or CutePDF as their default printer. These programs will create a virtual "printer" on your computer. When you print in any application and send the print job to one of these virtual printers, it will create a Adobe Reader/PDF file instead of physically printing the document on paper. You can then send the PDF file to your physical printer. While this is an effective way around the problem, it does add an additional step.
7. Check the regional settings on your computer:
   • Click Start, point to Settings, and then click Control Panel.
   • Double-click Regional Settings.
   • On the Regional Settings tab, select a different setting from the list, and then click OK. There are several country settings that use English.
   • Restart your computer.
   • On the Regional Settings tab in Control Panel, click to select your original regional setting again.
   • Click OK, and then restart your computer.
8. If you are using a network printer, follow the steps in this Microsoft Knowledgebase article to capture the printer port and assign a valid network name to the printer.