Error 429: ActiveX component can't create object
Error 670: Data sharing error
Other Miscellaneous Errors

This is is typically caused by a support component not being properly registered with Windows. By re-registering these components, the problem should be resolved. This error can also be caused by a configuration problem with the user-defined fields on the People screen.

First, download and install the latest program update. ChurchTrac should be able to repair any problems it detects, including a problem with user-defined fields or support files not being registered. You can check to see if a program update is available by clicking "Check for Updates" in ChurchTrac. Even if you have the latest update installed, try re-installing the update, which may be able to fix the problem.

Note: When installing an update, be sure you are logged in as a Windows Administrator. Also, if you're using Vista or Windows 7, choose the option to Save the download to your desktop, then right-click on the update file and choose "Run as Administrator".

If the steps above do not correct this error, you may need to re-register the components manually, as described below:

• If you have Windows XP or earlier, click on Start, then click Run. Type cmd in the Run field and press Enter. This will open a command prompt window.
• If you have Windows Vista or Windows 7, click on Start and type cmd in the search box. When cmd appears in the search results, right-click on it and choose "Run as Administrator". This will open a command prompt window.

At the command prompt, type:

regsvr32 "C:\ChurchTrac\nbitftp.dll"

And then press Enter. You should get a message that it succeeded. Now type:

regsvr32 "C:\ChurchTrac\polarziplight.dll"

And press Enter. Open ChurchTrac and see if the problem is resolved.

If these steps do not resolve the problem, please let us know.