Error 900: The Synchronization ID from this computer does not match the Synchronization ID of your data sharing network.
For the data sharing process to work, all of the computers in
your data sharing network must have the same Synchronization ID. The data
sharing setup instructions contain detailed steps for ensuring that each
computer in your data sharing network has the same Synchronization ID. This
ensures that only data files that are compatible with each other are used in
your data sharing network.
Note: ChurchTrac has the ability to automatically add a
new computer to your data sharing network. If you see Error 900, it might mean
that you need to install the latest program update and synchronize each
computer. Once complete, you should be able to add new computers to your data
sharing network by following these simple
If you are encountering Error 900, then one of the following may describe your situation:
- The latest ChurchTrac updates need to be installed on the other
computers in your data sharing network.
- If you do not carefully follow the data sharing setup
instructions you could end up with computers that have different
Synchronization IDs. Following the data sharing setup instructions ensures
that each computer will have the same Synchronization ID. For example, if you
simply enter your user name and password on the data sharing screen without
performing the setup instructions, Error 900 will likely be the
result. The setup instructions for ChurchTrac 2010 can be found on the data
sharing settings screen in ChurchTrac.
- If you do not perform the backup/restore process of the
data sharing setup instructions correctly, or if you use the wrong backup file
during the restore process, Error 900 will be the result.
- If you restore an older data file on your computer, it
may change your Synchronization ID.
- If you or someone else in your data sharing network has
reset your data sharing server, then you may see Error 900 when you attempt to
synchronize with the server. When the server is reset, and new Synchronization
ID is assigned to the computer where the reset was performed, and that new
Synchronization ID will also be assigned to your data sharing server.
To resolve Error 900, first be sure that you have
followed the data sharing setup instructions precisely. (The data sharing
setup instructions can be found on the data sharing screen in
ChurchTrac--click Utilities on the main toolbar, then click "Data Sharing
When you are following the data
sharing setup instructions and setting up Computer B, Computer C, etc., be
sure that you are using the correct backup file that was created when setting
up Computer A.
If your computer was previously
synchronizing with the server, but now has a different Synchronization ID,
follow these steps:
- Go to another computer in your data sharing network
(we'll call it "Computer Z"). Make sure Computer Z is working and that it is
able to successfully synchronize with the server. Perform a synchronization
on Computer Z.
- After the synchronization is complete, create a
backup of the data file using the Backup feature on Computer Z. Save the
backup/zip file from Computer Z to a disc or USB drive.
- Take the new backup file to the computer where Error
900 is occurring. Use the Restore feature on this computer to restore the
data file from Computer Z. When the restore has completed, ChurchTrac will
prompt you to restart the program.
- When you restart ChurchTrac, go the data sharing
screen and verify that the Synchronization ID on this computer now matches
the Synchronization ID from Computer Z. You should be able to click the
"Synchronize Now" button and perform a successful synchronization.