Is there a telephone number I can call? Is phone-based support available?

Yes! Many church software companies make a huge profit selling phone support for their hard-to-use products. We, however, want to make our products as easy-to-use as possible, and our support costs as reasonable as possible. We even have several free support options, including an extensive online knowledgebase with video tutorials, and free web-based support for customers with an active unlock code. Phone-based technical support is also available for a small fee.

• If you would like to make a purchase over the phone, or if you have a sales-related question before purchasing, there is NO CHARGE for phone assistance.
   
• The cost for phone-based support is $19.99* per incident, and includes up to 15 minutes of phone support.
   
• If you have a valid ChurchTrac 8 (2011 version) unlock code, your cost for phone-based (priority) support is reduced to $9.99* per incident, and includes up to 15 minutes of phone support.
   
• After the first 15 minutes, there will be an additional charge of 9.99 for each additional 15 minutes of phone support.
   

* Please note: You do not need to pay for support when you call. We will email you an invoice at the conclusion of the call, and you can pay at your convenience. Phone support pricing is subject to change.