Why doesn't my unlock code work?

There are several reasons why an unlock code may not work:

1. An unlock code will only work with a certain version of ChurchTrac. For example, you cannot use a ChurchTrac 8 (2011 version) unlock code with the ChurchTrac 2010 program, nor will a 2010 code work with the 2011 version. You must use a 2010 code with the 2010 version. The email you received with your unlock code should tell you what version it will work with. You can tell what version of ChurchTrac you are using by looking in the top left corner of the ChurchTrac window (it will say "ChurchTrac 2009, ChurchTrac 2010, ChurchTrac 8, etc.).

If you have been using an older version, then you may need to install the upgrade for the latest version before your new unlock code will work.

2. Make sure your unlock code is still active. Unlock codes for ChurchTrac 8 can be used for up to 12 months to unlock a computer (even longer if you purchase that option). If you need to add a new computer, or move ChurchTrac to a new computer, then there's no need to re-enter your unlock code. Simply backup your data from the old computer, then restore that backup file on the new computer. Your unlock code is automatically transferred to the new computer. For more information see Moving Your Data to Another Computer.

3. Make sure the church name and phone number match exactly with the church name and phone number on the email with your unlock code (these will be the same as the church name and phone number you provided when you purchased your unlock code). The church name and phone number must match exactly, otherwise the unlock code will not work.

4. If even one digit of the unlock code is entered incorrectly, the code will not work. To ensure you've entered it correctly, you can highlight and copy the unlock code directly from your email and then use Ctrl+V (press Control and V simultaneously on your keyboard) to paste the unlock code into the unlock code field on the unlock window.

If you're still having trouble with your unlock code, please contact technical support.