Steps to Test and Fix WMI Issues

WMI is a Windows component that, if broken, will prevent you from installing Access 2010 Runtime. Go through the following steps to test WMI and fix it if necessary.

Steps to Test WMI:

1. Open a command prompt, Start |All Programs | Accessories | Command Prompt
2. At the command prompt, type: wbemtest (then press Enter)
3. Click Connect.
4. Click Connect.
5. If WMI is working, then it will bring you pack to a window to click connect again. If so, just click Exit. There is no need to continue to the instructions below.
6. If WMI is broken, it will give an error. Continue to the steps below.

Steps to Fix WMI:

If WMI is broken, click here to download a batch file and save it to your computer. Once it is saved to your computer, double-click on the file to run it. The batch file will open a command prompt and will run for quite some time. After it completes, run the steps to test WMI again (listed above). If it passes, try installing Access 2010 Runtime again. If it fails again, then continue to the following steps.

1. Click Start, click All Programs, click Accessories, click Command Prompt
2. At the command prompt, type the following command, then press Enter:
   
   net stop winmgmt
    
3. Using Windows Explorer, rename the folder
   
   C:\Windows\System32\Wbem\Repository   to   C:\Windows\System32\Wbem\Repository_bad
    
4. In the same Command Prompt window, type the following command, then press Enter:
   
   net start winmgmt
    
5. Run the steps to test WMI again (listed above). If it fails, try restarting the computer, then run the test one last time. After the WMI test is successful, you should be able to install Acccess 2010 Runtime.