Whether it's a family Netflix account or the login to pay the electric bill online... we all share user accounts and logins. In some cases, it's out of necessity. In other cases, we do it out of habit or just laziness. 🤦♂️
When it comes to sharing a ChurchTrac User Account, there is no benefit to sharing your credentials with multiple people. In fact, sharing user accounts actually limits your ministry and is a significant culprit to many unnecessary support requests.
Here are 5 of the top reasons to NOT share ChurchTrac User Accounts:
Our support team receives multiple support tickets every day from users that select the "I can't access my account" support ticket option. A large culprit to this is that another person reset their password without them knowing. We've seen churches change their password multiple times in one day because multiple people repeatedly kept resetting the password. Talk about frustrating! 😡
When you share user accounts, you have no way of limiting the access people will have. This is especially true when you give out the credentials to an Administrator Account. Everyone with the login can have access to Giving Records, Financials, Counseling Notes, and other information that you may not want them to have access to.
There is no limit to the number of User Accounts you can create in ChurchTrac. You can create as many User Accounts for your staff and leadership as you'd like. Go ahead and create an account for your Pastor, Treasurer, Children's Pastor, Worship Leader, Elders, and more!
ChurchTrac gives you the ability to generate an audit trail report of each user. This report adds a layer of accountability and also helps identify who made changes in the database. If everyone shares an account, there is no way of knowing who made changes. Stop blaming Carl for accidentally deleting half of your database when it was actually Jandice all along. Thanks a lot, Jandice!
When we don't delegate, we quickly become burned out. Having user accounts for each person can point form card responses to different users, view event signups, assign tasks, manage calendars, and more. If everyone is sharing a single user account, the email address that account is tied to will get bombarded with every action happening in ChurchTrac.
Creating ChurchTrac User Accounts for each of your people enables you to minimize password resets, control permissions, pull audit trails, and effectively delegate tasks throughout ChurchTrac. Don't know how to create additional user accounts? Learn how now!