Please be patient with us! Normally we are able to respond very
quickly to your questions. However, this is our busiest time of year, so it may take us a
business day (or in some cases a little bit longer) to get back with you. Our entire staff is working hard to respond
as quickly as possible. We respond to support tickets in the order received.
Greetings from the ChurchTrac Online Support Team! We're here to help!
The most common questions and issues are addressed here.
A member of our knowledgeable support team will respond to your question in a jiffy.
Is there a number I can call? Is phone support available? At
ChurchTrac, we have developed an efficient support system that allows us to offer technical support with your subscription (at no extra charge). Unfortunately,
this means we're unable to take live incoming phone calls, but we are typically able to respond quickly to your questions
and even to call you if we can't address your question in writing. To get started, create a support ticket (above). We respond
to tickets throughout the day, even after hours, and we make phone calls between 9am and 5pm Eastern time,
Monday through Friday, as needed.