At ChurchTrac, we believe that church software is only as strong as the support that backs it up. That's why we offer several opportunities to get the help you need to use your ChurchTrac account to the fullest
Below are the best ways to get in touch with us for anything you may need.
The user guide › is a one-stop shop for getting support. We have hundreds of articles grouped by feature in the account. If you have a question about how to set up or use a feature, there's an article here that has the answer.
But you'll also notice links to create a ticket or schedule a phone call. These are for getting in touch with our support team. If you've perused our articles and haven't found the answer to your question, our world class team of support agents will get to the bottom of it for you!
Speaking of tickets and phone calls...
This is the most direct way to get in touch with us. What are the main reasons people send us tickets?
If you're just joining ChurchTrac, we will import all of your member data into your account FOR FREE!
Our support team is CRAZY fast at responding to support tickets. We usually tell people they answer tickets within one business hour, but I've seen them answer tickets within minutes.
Create a ticket › to get in touch!
Do you prefer calling over sending and receiving text messages? You're not alone! Our support team is available on the phone just for you.
The best "use case" for a support call is if you have multiple questions and you feel like they could all be knocked out with a 15 minute conversation over the phone.
If you've got a list of questions, go ahead and plan a call › with us.
We host a live workshop every week. What kind of person are these workshops for?
In other words, everyone should join.
These workshops are a livestream where we show all the ChurchTrac features and share tips for getting the most out of your account. Also, we have a dedicated Q&A at the end so you have a chance to get the answers to the questions you have.
Join our next Getting Started Workshop
Going beyond our official support channels, we also have a triving social community we encourage you to check out.
I'm biased, but I gotta say...we have the best Facebook community, hands down. If a group of ministry leaders around the world who love ministry so much that they're willing to answer questions you have about your ministry sounds like a group you'd like to join...our Facebook group is the place for you!
We have a massive library of videos you can watch, including past feature-focused webinars, how-to videos, and much more. If you're a visual learner (like me), our Youtube channel will be your best friend. We add new videos every week!
Keep on building 💪
Explore ChurchTrac for yourself by starting a free 30 day trial.Get Started Now