COVID-19 and ChurchTrac

Josh TrentAnnouncements

Like you, ChurchTrac is having to make some adjustments to our normal procedures in response to the COVID-19 virus. We are taking this threat very seriously, and we want to assist you however we can during this time.

First, please know we will always do our best to provide tech support for you and your ministry. We have precautions in place to keep our staff safe, healthy, and isolated from exposure. Every member of our team is set up to work from home and will remain isolated until the threat of this virus has reasonably passed.

Second, we are rolling out our brand new Church Connect feature this week. (In fact, by the time you read this, it may already be available). Church Connect doesn’t cost you anything extra and is already included with your paid ChurchTrac subscription or free trial. Church Connect will help your church to improve two-way communication between your church and your people. It will allow you to post important messages and announcements, as well as set up forms to get feedback, prayer requests, and information about other needs from your people.

While our new Church Connect feature can help to keep your people informed, you may also find the need to send a direct message. ChurchTrac already has the ability to send emails through your SMTP (email) provider, or you can link with a free MailChimp account to send out a mass message. Additionally, we offer the ability to send a text message or voice message to all your people from within ChurchTrac. If you need help with this, please reach out to our team….we welcome the opportunity to serve you.

Many churches have stopped or reduced public gatherings for the foreseeable future. During this time, online giving can play an important role in keeping your ministry going financially. When Church Connect is launched, we’ll also be launching our new online giving interface for your donors. ChurchTrac does not charge anything extra for online giving (you only pay the Stripe processing fees for each transaction, which is 2.9% + $0.30 for credit cards and a flat $0.25 per donation for ACH/E-Check giving). ChurchTrac’s Online Giving feature also includes a text giving option, allowing your donors another way to support your ministry. If you haven’t done so already, we encourage you to get started with Online Giving. Log in to ChurchTrac and go to Settings, then click Online Giving on the toolbar.

Finally, we know that things might get tight financially while we’re all dealing with this virus, and there’s a lot of uncertainty surrounding the economic situation that is yet to come. Our mission is to help and equip the local church, and part of that mission is providing a tool that costs less than pretty much every other option on the market. With that said, if you find your church is struggling to make ends meet and you’re having trouble with our monthly fee, please reach out to our team…we’ll do what we can to help.

Stay safe and be blessed!

Josh Trent
Vice President | ChurchTrac Software, Inc.