We wanted to take a moment to let everyone know that we have recently updated our Text Giving phone number. When your donors text the previous Text Giving number (+1 321-234-5005) they will receive a return message that looks like the above.
We changed over to this phone number (+1 844-987-GIVE(4483)) due to the sweeping changes that the telecom industry is making regarding local, 10-digit phone numbers. In the same way you have been migrated over to a toll-free number for sending out SMS messages with ChurchTrac, we have moved our Text Giving number to a toll-free number as well. We are doing this to increase deliverability, making sure that your ministry receives ALL the donations that are intended for it, and not allowing for a mishap in deliverability to result in you missing a donation.
If you have any questions, or need any assistance in making sure your online giving is set up correctly, please reach out to us here.