Attendee Types and Cost
While most church events are free to attend, some events may involve a cost of entry or a cover charge.
An Attendee Type is a designation you can create and customize for who will attend your church event. For instance, if you are hosting a dinner, you can create an attendee type for “Adult” and another for “Child”. Creating different types allows you to know the makeup of your attendees, as well as set a unique price for each.
Adding Attendee Types and Cost
Select the “Add a New Attendee Type” button. In the new fields, enter a designation for your attendees and a cost for their registration. You can create as many different types and costs as you need.
When people fill out the form to register, they will select one of these options from a dropdown menu where they will also see the associated cost. If you do not create an attendee type, or if only one type is created, the registrant will not be prompted to select an attendee type. This field is only visible when two or more attendee types are created.
Event Payment Type
There are four options for determining if and how to receive payment from registrants: Don't Ask For Payment, Flexible Payment, Payment Required, and Ask For Donation.
Do Not Ask for Payment
This is the default option and is used for events for which you will not require payment. You can still create different attendee types, however. This can be used for events where you need to know certain details about who is attending. For instance, you can create attendee types for Male & Female, or Parent & Child, or Husband & Wife, etc.
Flexible Payment
This allows registrants to choose to either pay to register now or later. It is up to you to determine when they have to pay if they choose to pay later.
Payment Required
This option prevents someone from completing the form until they have entered their payment information.
Ask for a Donation
This allows people to choose how much they want to donate. Even though it is a "donation" option, you must choose a maximum amount of donation, as well as a suggested attendee donation when setting up the event.
All forms of payment can be made using a credit card; Please note that ACH is not available for registrations.
Additional Settings
Max Amount/Cost per Registration
This creates a limit on how much a given family or group can be charged for an event.
For instance, for a family event, you can determine how much you will charge for each adult and child, yet cap how much a whole family will have to spend to register. This will prevent costs from becoming prohibitive for large families.
Select a Payment Category
Choosing an option in the dropdown menu allows you to designate which income Category the money will be applied to at your church.
Attendee Types and Cost FAQs
Within ChurchTrac, you can view and manage a registrant’s information and payment status from the event’s "View Registrants" area, but canceling or adjusting a registration will not automatically issue a refund.
Refund timing is not controlled by ChurchTrac, since all payments and refunds are handled through Stripe. Once a refund is issued in Stripe, it typically takes several business days for the funds to appear back in the customer’s account, depending on their bank or card issuer.
If a refund cannot be processed through Stripe, your church may also choose to issue a manual refund, such as a check, if needed.