Help Topics/People & Families/How Do I Send Voice Messages?

How Do I Send Voice Messages?

Voice messaging lets you send a message up to 90 seconds long to one person or many at once. You can call to record, record a message in your browser, upload an audio file, or use text to speech.

Recipients receive a phone call and hear your message when they answer, similar to a "phone tree."

Voice messaging requires our Enhanced Messaging feature, which is $7/month. Each voice message uses 2 credits per recipient, with a block of 250 credits included with your subscription. Additional blocks of 250 credits can be purchased for $7 each.

Sending Voice Messages

Below are the 3 steps to send a voice message in ChurchTrac:

Step 1. Select Voice Messaging

The Voice Messaging tab is found by navigating to People Messaging Voice Messaging.

People Voice Messaging

Step 2. Choose Who to Include

You can send to individuals from a Smart List or a Group. The system will send your voice message to the "Primary Number" selected in the person's profile.

People Voice Messaging Choose Who to Include

If you have checked one or multiple individuals in the people screen, you will be given the option to “Include only names checked on the People screen”.

Step 3. Record and Send a Message

Choose your Caller ID (the number your people will see), then pick how you'd like to create your message:

  • Upload a recording. Upload an audio file you've already recorded.
  • Record in your browser. Record directly from your computer's microphone.
  • Text-to-speech. Type your message, and ChurchTrac will convert it to speech.
  • Call to record. Enter a recording number, and ChurchTrac will call you so you can record your message by phone.

Uploading a recording, recording in your browser, and text-to-speech require Enhanced Messaging on a current plan. If your church is on a legacy plan or sends voice messages through Twilio, only Call to Record is available. Learn more about current plans ›

People Voice Messaging Caller ID

FAQS

What is the cost of sending a voice message?

Voice messaging requires our Enhanced Messaging feature, which is $7/month. Each voice message uses 2 credits per recipient. A block of 250 credits is included with your subscription, and additional blocks of 250 credits can be purchased for $7 each. For example, if you send a voice message to 10 recipients, you will use 20 credits.

Can I send voice messages outside of the US and Canada?

Not at this time. Voice messaging is only available in the US and Canada.

What happens if my recipients do not answer?

If your recipients do not answer, the system will attempt to play your pre-recorded message to their voicemail for them to listen to at a later time.