The Family Check-In feature in ChurchTrac is compatible with most Brother QL series printers. ChurchTrac officially offers support for the QL-810W and QL-820NWB printers.
Click the link below that corresponds with your printer and operating system to begin the label printer setup process.
Once you have downloaded the drivers and connected your printer to your device, we recommend testing the printer connection.
The best way to do this is to create an attendance event in your account and check someone in for attendance. You can delete the event later if you need to keep your attendance records accurate.
Once you confirm that your printer is working properly, the next step is setup kiosk mode. Read our Check-In Kiosk Setup article to learn more.
If you are experiencing connectivity issues, follow these steps to troubleshoot your label printer:
If you continue to have issues, consult your church's technology team for further assistance or reach out to Brother’s official support for additional troubleshooting steps.
Label printers can utilize a variety of different labels, however, there are specific ones that work the best for Check-in practices. See below for the different sizes that work well with the check-in process:
Android and Chromebook devices are NOT compatible with Check-In.
There are other label printers, but the Brother QL printers are the ones we have found to work best with the application. They can be purchased directly from Amazon for the best deal.