Other Frequently Asked Questions
Here are some other questions that people sometimes have when getting started with ChurchTrac. Take a look below for answers....or let us know if there's anything else you have questions about!
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Add your people. You can do this either manually or let us do a data import for you. After your names are entered, you can start tagging people based on their groups, roles, ministry needs, etc.
Add some more user accounts. Create a new user for other staff members and key leaders or volunteers. ChurchTrac is more than just a people database or a tool for keeping track of your giving. ChurchTrac is the hub of all church communication and management.
For the most part, yes. You have access to all the screens in ChurchTrac. The only thing we limit access to is the Voice and Text messaging feature, and the Online Giving feature. If you have questions or need to try this out during your trial period, just reach out and we'll be happy to help.
While there's a learning curve with anything new, expect ChurchTrac to be easy to use. If you do need some help, our team is standing by. If you have data from your old program, we may be able to help get some of that imported to ChurchTrac for you. We want you to have a great experience with our program, our people and our company. We're here for you.
Yes. You can go ahead and enter "real" data during your trial period. When your trial is over, you can select from one of our plans, but you'll continue using the same account with the same data that you're using during your free trial. If for some reason you need to wipe the data that you entered during your trial before selecting a plan, just let our support team know.
Most ministries end up going with the Plus plan over Standard. For only a few dollars more, Plus gives you features like Accounting, Volunteer Scheduling, Worship Planning, and soo much more. Go to our pricing page to look at the plans side-by-side and see which plan works best.
It depends on your ministry needs. If you are simply needing a great way to manage your people and have a member directory, the free plan may fit that bill. Our free plan is great, but our paid plans add some amazing additional features, like attendance tracking, check-in, donation reporting, accounting and budgets--just to name a few. Go to our pricing page to look at the plans side-by-side and see which plan works best.
We don't charge anything for online giving; we just provide the portal to help make it happen. With that said, you will need a Stripe account for accepting online payments (we can help you with that), and Stripe charges a small fee for each donation received. Stripe's standard rate is 2.9% plus $0.30 for credit transactions, and $0.25 for ACH transactions. However, non-profits are able to negotiate even lower rates directly with Stripe.
There's no catch. We're in ministry too, and we wouldn't be able to sleep at night if we overcharged God's church. We want ChurchTrac to be accessible to ministries of all sizes.
With our free plan, you can enter as many names as you need, and there's no charge. If you need the additional functionality that our paid plans offer, then we do charge you based on the number of individual names that you enter. We've found that this help us to keep our prices even lower, especially for smaller churches who can't afford a one-size-fits-all bill. Also, you have the ability to "archive" names that you don't need (but don't necessarily want to delete). When archived, a person's data will be retained but their profile will remain hidden until you need to unarchive that person. The best news is that archived names do not count towards your total number of names you can enter with your plan. Yay!
Tags are the foundation for organizing your people into groups, knowing their areas of service, and tracking their attendance. We have a whole section in our user guide for helping you get started with tags.
Absolutely. Our online user guide has all the information you need to get going with check-in.
Yes. We use a messaging credit system for sending SMS and voice messages. This is one of the few things that we charge extra for and isn't included in the price of your subscription plan.
Yes, for both the U.S. and Canada.
We offer a member access feature with our paid plans. This allows the members of your congregation to log in and view and update their profiles, view their giving history, upcoming events, and more.
We do not support Internet Explorer or Microsoft Edge. ChurchTrac is designed to work best on either Chrome Browser or Apple Safari. You can view the graphic below to help you identify what browser you are using.
ChurchTrac officially supports English and Spanish.