Built-In ChurchTrac Mail
You can send mass emails to a single person, a group, or your entire church directory. This article is an overview of how to send emails using ChurchTrac Mail.
Using Mailchimp to send your church email newsletters? Check out our ChurchTrac Mailchimp Integration ›
Before You Email Your Church
Step 1: Choose Your Preferred Email Method
By default, ChurchTrac Mail is built-in and ready to go. However, ChurchTrac has multiple email-sending methods available. You can choose your preferred email method in the Settings screen. Navigate to Settings Admin Settings Bulk Email Settings to do this. Learn More about Email Options & Settings ›
Step 2: Customize Your ChurchTrac Mail Keyword
Before using ChurchTrac Mail, you’ll want to ensure your email address is correctly set up. Your ChurchTrac Mail address is based on your Church Connect URL keyword. If you haven’t customized your keyword yet, follow these steps. Learn more about Customizing Your Keyword ›
Step 3: Create a Contact Card and Share it
To start, provide your church’s contact information as a contact your congregation can save on their phones. By doing so they are consenting to their carriers they want to receive emails and text messagess from the church.
Bonus: Read our User Guide on Preventing Blocked Emails and Texts
To make sure your church's communication reaches everyone effectively, it's crucial your members take specific steps to avoid issues like blocked messages. Follow these steps to ensure that your emails and SMS messages are delivered without any disruptions. Learn more ›
Sending Emails
Below are the 4 easy steps to send an email in ChurchTrac:
Step 1. Select the Email Tab
The Email Tab is found by navigating to People Messaging Email.
Step 2. Choose who to Email
You are given the option to Email individuals or a specific Smart List or Group.
If you only want to include the checked names in your email, check the names on the People Screen first.
Then open the Messaging screen and select the "Include only the names that are checked on the People Screen" option.
Step 3. Compose your Message
Start with composing your email subject and body. When composing your email body, you can change font types, styles, and sizes. You also have the option to use code view if you wish to insert your own custom HTML code. If you are sending emails with ChurchTrac Mail, you also have the option to designate the Reply-To address.
Step 4. Test and Send your Email
After you have composed your email, you can send yourself a test message to ensure that your email sends and looks correct. After testing your email, you can send your email immediately or schedule it to send at a later day and time.
Email Attachments
To attach a photo or PDF, drag and drop that file into the box with the dotted line above the "Send" button, or select that box to open your computer's files and choose the item you wish to attach.
FAQS
If you're using ChurchTrac Mail, the sending limit is 500 email recipients/day. There is no third-party sending limit.
ChurchTrac mail is fully included with every current ChurchTrac Standard and Plus subscription. Older plans will need to upgrade in order to use this feature.
Yes, but we do not recommend this method as deliverability is questionable. While SMTP is an available option, we no longer offer support for email sending via SMTP. Learn More about Email Options & Settings ›
ChurchTrac Mail has a default limit of 500 email recipients daily. If your ministry is needing to send more than 500 emails/day, please reach out to ChurchTrac Support.
ChurchTrac Mail is included with the current Standard and Plus paid subscriptions. If you are on an older Standard or Plus plan, you will need to upgrade your account to use ChurchTrac Mail.
Yes. Under the "Reply To" option, select the corresponding ChurchTrac User that you would like to receive replies to.
Ministries needing to send emails from their own domain or regularly sending over 500 emails daily will need to use a 3rd party email provider such as Google Workspace or Amazon SES. For ministries that wish to send emails with rich HTML templates, we recommend the ChurchTrac MailChimp integration.
Small group leaders can send messages through ChurchTrac if they have the right permissions. Admins can assign Smart List Permissions, which limit users to specific Smart Lists so they can manage and communicate with their group members. Learn more about Smart List Permissions ›