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 Help Topics / Settings & Automations / Using ChurchTrac Mail

Using ChurchTrac Mail

ChurchTrac Mail is a zero-configuration bulk email tool that’s ready to go out of the box. This is the easiest way to email your people using ChurchTrac. We'll cover how to enable it, how it works, and commonly asked questions about ChurchTrac Mail.

  • How Does ChurchTrac Mail Work?
  • Sending Emails
  • Email Attachments
  • FAQS

How does ChurchTrac Mail Work?

ChurchTrac Mail sends emails to your people from the ChurchTrac Mail domain directly to your recipients. When your recipients view the email, your Ministry's name will show as the sender. If a recipient replies to an email that you send to them, their email will be sent to the ChurchTrac User that was selected as the "Reply-To".

How to enable and use ChurchTrac Mail for mass email at your church

Sending Emails

Below are the 4 easy steps to send an email in ChurchTrac:

Step 1. Select the Email Tab

The Email Tab is found by navigating to People Messaging Email.

How to mass email your church in ChurchTrac

Step 2. Choose who to Email

You are given the option to Email individuals from a Smart List or a Group.

Select who to send mass emails to at your church
If you have checked one or multiple individuals in the people screen, you will be given the option to “Include only names checked on the People screen”.
No One Reading Your Emails?

Our video breaks down all the reasons emails go unread and gives tips to help increase open rates.

Watch the 4 min video ›
 

Step 3. Compose your Message

Start with composing your email subject and body. When composing your email body, you can change font types, styles, and sizes. You also have the option to use code view if you wish to insert your own custom HTML code. If you are sending emails with ChurchTrac Mail, you also have the option to designate the Reply-To address.

Type your email to your church

Step 4. Test and Send your Email

After you have composed your email, you can send yourself a test message to ensure that your email sends and looks correct. After testing your email, you can send your email immediately or schedule it to send at a later day and time.

Test and send your mass church email

Email Attachments

To attach a photo or PDF, drag and drop that file into the box with the dotted line above the "Send" button, or select that box to open your computer's files and choose the item you wish to attach.

Mass church email attachements

FAQS

What is the maximum number of emails I can send with ChurchTrac?

If you're using ChurchTrac Mail, the sending limit is 500 email recipients/day. There is no third-party sending limit.

Is ChurchTrac Mail free?

ChurchTrac mail is fully included with every current ChurchTrac Standard and Plus subscription. Older plans will need to upgrade in order to use this feature.

Can I send emails with SMTP?

Yes, but we do not recommend this method as deliverability is questionable. While SMTP is an available option, we no longer offer support for email sending via SMTP. Learn more about sending mass emails with ChurchTrac in our Email Options & Settings Article ›

How many emails can I send with ChurchTrac Mail?

ChurchTrac Mail has a default limit of 500 email recipients daily. If your ministry is needing to send more than 500 emails/day, please reach out to ChurchTrac Support.

Does ChurchTrac Mail Cost Extra?

ChurchTrac Mail is included with the current Standard and Plus paid subscriptions. If you are on an older Standard or Plus plan, you will need to upgrade your account to use ChurchTrac Mail.

Can I have replies go to another email that's not mine?

Yes. Under the "Reply To" option, select the corresponding ChurchTrac User that you would like to receive replies to.

Is ChurchTrac Mail the best solution for All churches?

Ministries needing to send emails from their own domain or regularly sending over 500 emails daily will need to use a 3rd party email provider such as Google Workspace or Amazon SES. For ministries that wish to send emails with rich HTML templates, we recommend the ChurchTrac MailChimp integration.


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