Before using Church Connect or ChurchTrac Mail, you’ll want to ensure your keyword is set up correctly.
Personalizing your Church Connect keyword simplifies access for members and leaders, making it easier to visit your website and communicate via email without deliverability issues.
A customized keyword makes your church’s Connect page more recognizable and easier to find.
A custom keyword ensures smoother communication with members and visitors by improving email deliverability and reducing the risk of messages being blocked.
If you haven’t customized your keyword yet, follow these steps:
Navigate to your Church Connect screen.
Select "Choose My Keyword." This allows you to search for a unique keyword for your church.

Choose a short, lowercase word (letters and numbers only, no spaces or symbols) that best represents your church or ministry.

Once set, your Church Connect URL will look like this: https://yourkeyword.churchtrac.com.
Your ChurchTrac Mail address is automatically generated using the same keyword. For example, if your URL is "https://sample.churchtrac.com", your church email address will be sample@churchtracmail.com.