Help Topics/People & Families/Enhanced Messaging

Enhanced Messaging

Enhanced Messaging gives your church a dedicated toll-free number for two-way texting and voice messages, right inside ChurchTrac, with no third-party integrations required. Your groups can also chat with each other in the Church Connect app.

How Enhanced Messaging Works

After providing basic information about your church, your application will go through the verification process (roughly 2-4 business days).

Once verified, your church gets a dedicated toll-free number and full access to:

  • 2-Way SMS: Receive replies and hold conversations.
  • Voice Messaging: Send automated voice alerts to your congregation.
  • Keyword Automation: Use custom messaging keywords to automate replies and sign-ups.
  • Group Messaging: Let members of your groups chat with each other and their group leaders in the Church Connect app.

Setting up ChurchTrac Enhanced Messaging

Simple, Transparent Pricing

Enhanced Messaging starts at $7/month, and includes a dedicated number with 250 messaging credits.

  • 1 SMS recipient = 1 Messaging Credit
  • 1 Voice recipient = 2 Messaging Credits
  • Group messages in Church Connect don't use messaging credits

Example: Sending a text to 75 people uses 75 credits. A voice message sent to 50 people uses 100 credits.

Need to send more messages? You can purchase an additional block of 250 credits for $7. While your initial included 250 credits reset each month, any additional credits will roll over for up to 120 days.

Enhanced Messaging FAQS

How much does Enhanced Messaging cost?

Enhanced messaging costs $7/month for 250 message credits. Additional credits can be purchased in blocks of 250 for only $7 each block.

Is Enhanced Messaging available outside of the US and Canada?

Yes. Please reach out to our support team for further details.

Is ChurchTrac Enhanced Messaging more affordable than Text In Church?

For most ministries sending SMS messages, ChurchTrac’s Enhanced Messaging is roughly half the monthly cost of Text In Church.

Do group messages use messaging credits?

No, group messages sent in the Church Connect app don't use any messaging credits, so your groups can chat as much as they'd like.

What are the ways I can create a voice message?

You can record in your browser, upload an audio file, use text-to-speech, or call in to record your message.

Why do I only see the Call to Record option?

Browser recording, file uploads, and text-to-speech are available with Enhanced Messaging on a current plan. If your church is on a legacy plan or sends voice messages through Twilio, only Call to Record is available. Learn more about current plans ›

Why can't my group use group messaging?

Check that the Groups tab is enabled in your Connect App Settings, messaging is turned on for the group, and the group has at least 3 members using Church Connect. People with the Child family role can't participate in group chats.